Terms & Conditions
By placing an order with Ludicrously Good you will be deemed to have read, understood and agreed to these Terms and Conditions. If you have any questions, please get in touch before placing an order.
1. The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
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2. Price
2.1 The prices payable for goods that you order are as set out in our shop website, however prices and availability of goods are subject to change without notice.
2.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. The rate will appear in the shopping basket.
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3. Right for you to cancel your contract
3.1 You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give me any reason for cancelling your contract nor will you have to pay any penalty.
3.2 To cancel your contract you must notify us in writing.
3.3 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
3.4 Please ask at the Post Office for a free certificate of postage as we cannot be responsible for parcels that do not reach us or get damaged in transit.
3.5 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
3.6 Please note that no refunds can be made for any goods made to the customers own specifications. Customers ordering personalised items must ensure that the details they give to the company are correct – refunds will not be given if it is later found that the personalisation is incorrect unless it is the fault of Ludicrously Good.
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4. Cancellation by us
4.1 We reserve the right to cancel the contract between us if:
4.1.1 We have insufficient stock to deliver the goods you have ordered;
4.1.2 We do not deliver to your area;
4.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
4.2 If we cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by me from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
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5. Delivery of goods to you
5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
5.2 Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.
5.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
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6. Liability
6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.We have taken care to describe and show our goods accurately, however the exact representations shown on this website may vary slightly from the goods supplied.
6.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.If you notify a problem to us under this condition, our only obligation will be, at your option:
6.2.1 to make good any shortage or non-delivery;
6.2.2 to replace or repair any goods that are damaged or defective;
6.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
6.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2(c) above.
6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from my site. The importation or exportation of certain of my goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit my liability to you for any death or personal injury resulting from my negligence.
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7. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 68 Barnton Avenue, Edinburgh EH4 6JL and all notices from us to you will be displayed on our website from to time.
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8. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond my reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
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9. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
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10. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy:Our data collection and storage is governed by the rules of The Data Protection Act. We do not store credit card details nor do we share customer details with any 3rd parties. We will only collect, store and use your personal information for specific purposes. From time to time we may email you or send you details of seasonal promotions and new products.You may request that your details are removed from our mailing list at any time. If you would like us to remove your details please get in touch.
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Cookies
A cookie is a small file that is downloaded onto your computer when you visit a website. It allows me to recognise and tailor my site to you and it won't harm your computer.Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. We may use the information obtained from your use of our cookies to recognise your computer when you visit our website, to track you as you navigate our website, to enable the use of the shopping cart on our website, to improve the website's usability and to analyse the use of our website.
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Opting Out of Cookies
You can restrict, block or delete cookies by changing your browser settings but that may mean that you won't be able to add and buy products from our online shop.For more information on cookies and the EU Cookie Law, please click here.
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11. Third party rights
Except for our affiliates, partners, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
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12. Copyright
The text, design and content of this site are the copyright of Ludicrously Good Ltd. Nothing on this site may be reproduced without first obtaining written permission.
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13. Governing law
The contract between us shall be governed by and interpreted in accordance with Scottish law and the Scottish courts shall have jurisdiction to resolve any disputes between us.
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14. Entire agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.